Support
How can we help?
Contact support by e-mail and include the app name, your device model and a short description of the issue. We aim to reply within 2 business days.
01Contact support
E-mail us at contact@gwappssolutions.com. To help us solve your issue faster, please include:
- the name of the app;
- your device model and operating system version (for example, iPhone 15, iOS 18);
- the app version (usually in Settings → About inside the app);
- the e-mail linked to your account, if you have one; and
- a short description of the problem and, if possible, a screenshot.
We aim to reply within 2 business days, in English, Portuguese or Spanish.
02Manage or cancel your subscription
Subscriptions are billed and managed by Apple or Google. Deleting the app does not cancel your subscription.
iPhone or iPad
- Open Settings and tap your name.
- Tap Subscriptions.
- Select the subscription and tap Cancel Subscription.
Or go directly to apps.apple.com/account/subscriptions.
Android
- Open the Google Play Store and tap your profile icon.
- Tap Payments & subscriptions → Subscriptions.
- Select the subscription and tap Cancel subscription.
Or go directly to play.google.com/store/account/subscriptions.
To avoid being charged for the next period, cancel at least 24 hours before the current period ends. You keep access until the end of the period you already paid for.
03Restore purchases
If you changed devices or reinstalled an app, open the app, go to the subscription or settings screen and tap Restore purchases. Make sure you are signed in with the same Apple ID or Google account used for the original purchase.
04Refunds
Because payments are processed by Apple and Google, refunds are handled by them under their policies. We cannot issue refunds directly for store purchases.
- Apple: request a refund at reportaproblem.apple.com.
- Google Play: follow the steps at Google Play refund help.
If you have trouble, contact us and we will help you with the process.
05Delete your account and data
You can request deletion of your account and personal data at any time:
- In the app: if the app has an account, go to Settings → Account → Delete account.
- By e-mail: send a message to contact@gwappssolutions.com with the subject "Data deletion request", including the app name and the e-mail linked to your account.
We delete your account and associated personal data, except records we must keep for legal, tax or accounting reasons, as described in our Privacy Policy. Deleting your account does not cancel an active subscription; cancel it as shown above.
06Privacy requests
To access, correct, export or delete your personal data, or to ask any question about privacy, e-mail contact@gwappssolutions.com. Read our full Privacy Policy and Terms of Use.
07Company information
This document is provided in English, Portuguese and Spanish. In case of any discrepancy, the English version prevails.